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Terms & Conditions

1. Introduction

1.1 TJC GLOBAL provides specialist assistance to individuals and companies in respect to multiple language translations and interpreting services. TJC GLOBAL also undertakes on behalf of Customers business project management and industrial co-ordination involving multiple languages.

 

2. Definitions

2.1 In these terms and conditions the following meanings shall apply: "TJC GLOBAL" means TJC GLOBAL LTD, a business carried out from 38 Walton Street, Oxford, UK and includes any employee, agent or other person that it engages to assist in the provision of the services. "Customer" means a person or company for whom services are provided by TJC GLOBAL. "Services" means the agreed services to be provided by TJC GLOBAL. "Charges" mean the charges invoiced by TJC GLOBAL for the provision of its services.

3. Services to be provided

3.1 TJC GLOBAL will provide the Customer with interpreting and /or translation services and / or co-ordination and project management involving the languages listed under our service. TJC GLOBAL is available to provide assistance on short or urgent notice but any request made by a Customer should be confirmed immediately in writing, by fax, or by e-mail to avoid any unnecessary delay in starting the required work.

3.2 You agree that TJC GLOBAL will not be asked to enter into any contract involving the translation or interpretation (or the provision of any other service) of material which may, in the opinion of TJC GLOBAL, be judged to be libelous or of an illegal nature. It is presumed that the Customer has obtained all relevant consent and permission for the use of any copyrighted material which exists in texts or transcripts to be worked upon by TJC GLOBAL. If any claims, costs or expenses arise from the provision of copyrighted or otherwise illegal material by the Customer, the Customer shall be responsible for all such costs.

4. Charges

4.1. TJC GLOBAL’s interpreting charges are based on half day, hourly, or daily rates for interpreting services or advisory work. The level of these charges depends upon the complexity, the urgency and the nature of the Customer's requirements (including the use of specialist and technical terminology Daily rates are based on an 8 hour day (09:00AM –17:00PM basis) with at least 1 hour for lunch. For simultaneous interpreting, daily charges usually apply for up to 8 hours attendance with several breaks; on some occasions, 6 hours interpreting constitutes the daily rate.

Reference materials shall be sent for the interpreter no later than 48 hours prior to the start of the assignment. Time for preparation of highly technical documents will be chargeable at a rate confirmed prior to acceptance of the assignment. For terminology that is unique to the organisation, company, or project for which the Services are provided to the Customer, the Customer should provide a glossary of those terms wherever applicable in advance of the interpreting assignment.

Any arrangements for overnight accommodation for the interpreter shall be agreed upon prior to the assignment. All accommodation, travel and subsistence expenses shall be payable by the customer. Time spent travelling will be charged at a rate agreed upon prior to the beginning of the assignment.

Whilst on the premises, TJC GLOBAL interpreters shall be afforded by the Customer the same protection for health and safety purposes as is due to all its employees. TJC GLOBAL shall not be held liable for the consequences of any delays or performance, or failure to arrive or perform if the delay or failure is due to shortage of labour, exceptional weather conditions, industrial action, hostilities, governmental order or intervention (whether or not having the force of law), an act of God, fire, inclement or any other cause whatever beyond TJC GLOBAL’s control. TJC GLOBAL will not be liable for any loss of profits, revenue, contracts, business, or damage to the Customer’s reputation, and/or any other indirect or consequential loss or damage whatsoever.

4.2. Translation charges are dependent upon the number of source words or characters, the source and target languages, the urgency of the work, the nature and complexity of the content of the text and the specialist and technical terminology involved.

In the case of documents that have not been viewed by TJC GLOBAL prior to confirmation andacceptance of the quote, the amount shown in the quote is subject to changefrom the estimated word count upon which the quote was based, to the actual sourceword count established in carrying out translation and/or according to the complexity and nature of the actual document. The quote may also be subject to change if a document for translation is altered or changed in any way after the translation work has commenced (for example if it is extended, shortened, edited or the deadline changed) or if services in addition to those quoted are required.

Since translation is a subjective process, and there may be several ways to translate a source text and TJC Global shall not be held liable for a reduced marketing or advertising effect of the source text after translation. TJC GLOBAL will not be liable for any loss of profits, revenue, contracts, business, or damage to the Customer’s reputation, and/or any other indirect or consequential loss or damage whatsoever.

For terminology that is unique to the organisation, company, or project for which the Services are provided to the Customer, the Customer should provide a glossary of those terms wherever applicable in advance of the translation being carried out. 

4.3. Standard charges of TJC GLOBAL are reviewed and, if appropriate, amended annually on 1st January of each year. A copy is available upon request. In the absence of a quotation for the work undertaken, the rates in force at the date of invoice will apply.

4.4. TJC GLOBAL will also be pleased to undertake work at a negotiated fee, subject to our proposals being confirmed or accepted in writing by the Customer.

Payment

4.5. TJC GLOBAL will invoice the Customer upon the completion of the work for any one item of work. Where the work is ongoing, TJC GLOBAL may send out an interim invoice at the end of each month. 100% payment of invoice amount shall be made within 30 days of the date of invoice. All payments shall be made without deduction or set-off of bank charges. The Company reserves the right to charge Customers any bank transfer fees and expenses and any other currency conversion costs in addition to the Fee. For foreign currencies, the exchange rate will be that of HSBC Bank on the appropriate day.

In the event that payment has not been received by TJC Global after 30 days, a reminder requesting payment will be sent to the Customer and any discounts or reductions on the quoted price will cease to be applicable (they will become null and void). For overdue invoices, TJC GLOBAL reserves the right to charge a daily charge calculated from the total invoice amount at 8.5% per annum above the base rate of the Bank of England to all overdue sums from the date on which they first become due until they are paid in full (with late payment charge interest under the Late Payment of Commercial Debts (Interest) Act 1998 and compensation arising from late payment under section 5A of the Late Payment of Commercial Debts (Interest) Act 1998).

Failure to pay any invoice in accordance with the foregoing terms, or other terms specified in the Contract, shall entitle us to suspend further work both on the same order, and on any other order from our Customers, without prejudice to any other right we may have.

If TJC Global should seek the services of a law firm, solicitor, or debt collection agency to assist in the collection of the payment from The Customer, then the Customer agrees to pay TJC Global the full costs and commissions charged by the law firm, attorney, solicitor, or debt collection agency for such services plus an additional administration fee of £100.00 to compensate TJC Global for the time required to collect the outstanding payment.

For all United Kingdom Customers, TJC Global shall add onto the Fee Value Added Tax (VAT). For all other Customers, the Fee will exclude Value Added Tax and any other similar sales taxes, as appropriate, which shall be payable by the Customer in addition to the Fee. 

5. Customer Restrictions (Non-Solicitation)

5.1. The Customer shall not have any direct contact with the interpreter(s), translator(s) or  proofreader(s) supplied by TJC Global; all communication with TJC GLOBAL linguists must be made through TJC GLOBAL. In the event of any breach under this clause, the Customer shall pay to TJC GLOBAL an amount equal to the aggregate remuneration paid by TJC GLOBAL to the freelance linguist or other employee for the year immediately prior to the date on which the Customer committed a breach of contract.

6. Confidentiality

6.1 Privacy Policy

You can find details of our Privacy Policy here.

6.2 TJC GLOBAL will treat all of the information it encounters concerning a Customer or the Customers’ business as confidential and will not use or disclose any such information without the Customers’ consent unless otherwise required by law. If necessary, a Non-Disclosure Agreement can be put in place upon request.

7. Cancellation of work

7.1 If the Customer, following written or verbal confirmation from TJC GLOBAL regarding services to be provided, cancels those services, fees shall apply as follows:

A: Interpreting:

If the Customer cancels interpreting Services, following written or verbal confirmation from TJC GLOBAL of the Services to be provided, cancellation fees shall apply as stated in the quote issued for the cancelled Services.

B. Translation:

If the customer cancels any previously commissioned or agreed upon translation services, then they will be liable for 100% of the cost of any work done on the assignment up until the point of cancellation, including any expenses incurred by TJC in the course of doing said work. For any outstanding work, 50% will be applicable

C. Urgent translation:

If the customer cancels previously confirmed services within 24 hours prior to the agreed time at which those services were scheduled to occur, they shall pay the full amount of the cost of those services plus any expenses incurred by TJC Global as a result of the cancellation.

If the customer cancels previously confirmed services within 48 hours prior to the agreed time at which those services were scheduled to occur, they shall pay 50% of the full cost of those services plus any expenses incurred by TJC Global as a result of the cancellation.

8. Interpreting Services

8.1 This clause applies to the provision of interpreting services by TJC GLOBAL. Clauses 1-14 shall also apply to these services; in the case that the terms of this clause is inconsistent with those set out previously, the provisions of this clause shall prevail.

8.2 Any documentation or relevant reference materials shall be provided to the interpreter no later than 48 hours prior to the start of the assignment. If these materials are not made available before this time, then TJC GLOBAL shall not be liable for any complaints regarding the quality of the interpreting services provided.

8.4 Overnight accommodation for the interpreter shall be arranged or otherwise provided when the interpreter is unable to return to his or her home by 11.00pm after the completion of their services, or that their services are required the following day. The cost of such accommodation, including subsistence and traveling expenses, shall be payable by the Customer. Time spent traveling will be charged at a rate to be agreed upon prior to the beginning of the assignment.

8.5 In the case of death, sickness or injury of an interpreter prior to or during an assignment, TJC GLOBAL shall attempt to find a replacement interpreter, but will not be held liable if a suitable replacement cannot be found.

9. Liability

9.1 Although TJC GLOBAL will use its best endeavors to provide a fast and accurate service for all Customers, we restrict our liability for any fault on our part (except in respect of death or personal injury caused by our negligence) to the amount paid by the Customer or otherwise payable in respect of the relevant services or to the sum of £1000.00, whichever is the lower fee.

9.2 TJC GLOBAL will not be liable for any perceived loss of business, profits, revenue, contracts by the Customer or damage to the Customer’s reputation as a direct or indirect result of the work carried out by TJC GLOBAL.

9.3 TJC GLOBAL shall not be held liable for the consequences of any delays or performance, or failure to arrive or perform if the delay or failure is due to shortage of labour, exceptional weather conditions, industrial action, hostilities, governmental order or intervention (whether or not having the force of law), an act of God, fire, inclement or any other cause whatever beyond TJC GLOBAL’s control.

9.4 If a Customer is dissatisfied with the work carried out by TJC GLOBAL, then they must express this dissatisfaction in writing within 5 days of receiving the finished work. TJC GLOBAL shall endeavor to correct any errors or omissions caused by negligence on their part, to the satisfaction of the Customer. If TJC does not receive any complaints within 15 days upon the submission of translation work, TJC shall have no liability nor obligation regarding errors in translation.

10. Termination

10.1. TJC Global shall be entitled to terminate the Contract or proceedings with you at
any time by written notice if:

10.2. The Customer commits a breach of the Contract and, in some cases, fails to remedy the breach that is deemed amendable within 7 days of receipt of a written notice from us.

10.3. The Customer become bankrupt or (being a company) become subject to an administrative order or go into liquidation, or any situation that threatens your financial backing and credibility as a client.

11. Health and Safety

11.1 TJC GLOBAL acknowledges our statutory responsibility to co-operate with the client company's health and safety requirements, provided that TJC GLOBAL is given notice of these. Whilst on company premises our staff shall be afforded by the company the same protection for health and safety purposes as is due to its employees. If we are required by the company to enter the premises of a third party, the company will ensure that the third party also affords such protection to our partners and staff as is due to its employees.

12. Force Majeure

12.1 TJC GLOBAL shall not be liable in any way for failure or delay in performing our obligations under this engagement if the failure or delay is due to causes outside the reasonable control of the party in default, such as, but not restricted to, accident or injury, delay or cancellation of flight or train, natural disaster, severe weather conditions, fire, industrial action, acts of war, and any other situation which can be shown to have affected the ability of TJC GLOBAL to carry out the agreed work or services.

13. Governing Law and Jurisdiction

13.1 These terms of business shall be governed by and construed in accordance with the laws of England and Wales and any dispute arising out of this engagement or these terms shall be subject to the exclusive jurisdiction of the English courts.

14. Email delivery/electronic file delivery

14.1 Emails and files we send electronically are expected to arrive swiftly and intact. If you do not receive an expected email/file within 24 hours, TJC GLOBAL urges you to contact us and request a resubmission. If an email sent from TJC GLOBAL is received satisfactorily on one or more than one occasion, any non-delivery will need to be resolved on the recipient’s side. TJC GLOBAL will send email to an alternative email address upon request.

15. Notices

15.1 All notices or other communications under a contract shall be sent in writing to the other party's principal place of business (in the case of the company, it is the business address set out in the invoice Order), or to other addresses given by the party or to the address of the other party to which normal communications relating to the contract have been or are being sent in the ordinary course of business.

These terms and conditions are subject to change without prior written notice.

TJC Global LTD.

 

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